Frequently answered questions
HOW MANY SHAPES DO YOU HAVE?
Over 160 shapes. However, many are confidential in nature as clients have paid for these shapes. As a result, we cannot offer them to third parties. Many of our shapes will work very well to simulate products and logos.
Here are some examples: Oval, round, rectangle, star, square, bottle, heart, soccer ball, rugby ball, power drill, mobile, electronic devices, book, DVD cover, etc…
To view our range of shapes, please contact us and we will send you the PDF outlines, scale 1:1 and their respective images.
WHERE ARE THE COMPACT T-SHIRTS AND TOWELS PRODUCED?
In Kingly's European factory.
WHAT ABOUT CUSTOMS DUTIES, TAXES AND TRANSPORT COSTS?
First off, if you are a EU based country then there are no customs duties with the exception of countries outside of the European community.
Additionally, transport is free and you are exempt from paying the VAT / sales tax if you are registered for VAT. (Reverse VAT charge)
This is a major benefit as there are costs associated to importing the product like duties on cotton, freight, taxes and other charges.
This can be frightening at times, as once the product passes through customs in Europe, you can be dealt a severe blow as the "true" price of the product will be a lot higher once all these costs have been paid. SO, WITH KINGLY YOU ARE ASSURED SUCH COSTS DO NOT EXIST AND THAT PRICE WISE WE ARE COMPETITIVE!
WHAT ARE THE INSTRUCTIONS TO OPEN A COMPACT T-SHIRT OR TOWEL?
It’s simple and straight forward. Open the package, remove the 2 insert cards and place the package into water for a short while until the towel expands to its normal size. Alternatively you can place the package directly into the washing machine. (Without plastic and cartons, that is, only the towel)
WHAT TYPES OF TOWELS ARE AVAILABLE FOR COMPRESSING?
All types to include terry cotton border and embroidered towels, printed and jacquard woven towels.
I WOULD LIKE SAMPLES. ARE THESE FREE?
Yes, we can arrange for samples to be sent. Samples are free of charge. However, we will charge a nominal fee for the transport charges. These are sent by TNT Express with a 24 to 48 hours lead time. To receive a sample please send us an e.mail to
WHAT IS THE MINIMUM ORDER QUANTITY?
From 100 units. In the event that you require less we would agree to process the order but take note the price will escalate.
WHAT WEIGHTS OF TOWELS CAN BE COMPRESSED?
We can compress from 340 gr/m2 through to 600 gr/m2. The weight will depend on the size of the towel to be compressed as some limitations exist according to different sizes of towels. The standard weight for promotions is around 400 – 450 gr/m2.
DO THE WRINKLES DISAPPEAR?
All wrinkles will come out in the first wash. In fact, the towel can be used without having to put into water.
CAN I HAVE PRE PRODUCTION SAMPLES MADE PRIOR TO FULL PRODUCTION?
Yes, we can supply pre production samples. This consists in the towel printed / embroidered, compressed and with a branded carton on the front and reverse side of the compressed towel.
This service takes 7 working days.There is a fee involved but it is reimbursed upon order approval.
The cost is approximately 120 Euros.
CAN I HAVE A BESPOKE SHAPE AND WHAT IS THE COST?
Yes, we can make any shape at a cost of 850 Euros. This includes the shape and the dye cut for the cartons. This takes from 3 weeks to manufacture. If urgent, we do have the possibility to produce the mould quicker.
WHAT ARE INSERT CARDS?
These are the 2 printed cartons bearing the customers logo and or design. The cost is the same if printed in 1 or four colour process. Once the towel is compressed, it is then shrink wrapped.
CAN THE 2 INSERT CARDS HAVE A DIFFERENT DESIGN TO THE BRANDED TOWEL?
Yes. You can have a different design, be it in 1 colour or full photographic quality in which the cost is the same. That’s why most clients choose full colour images for the carton inserts. Obviously full colour insert cards look a lot more appealing than spot colour printing.
HOW ARE THE EXPORT BOXES PACKAGED?
They are strong, double reinforced boxes which contain from 72 to 250 units per box according to the size of towel.
WHAT ARE THE LEAD TIMES?
From confirmation of order, if required, we would take approximately 8 working days to produce the commercial samples.
Once the samples are confirmed then:
*1,000 units in 15 days
*2,500 units in 18 days
*5,000 units in 24 days
*10,000 – 20,000 units in 30 days.
Please allow for 1 week transport throughout the EU.
An express service is available. Please enquire.
HOW DO I SEND ARTWORK?
Artwork and the proofing process:
For us, branding your logo on an item comes as second nature. We know what to do and how to do it, but we need you to fully understand the requirements for the printing process as well. These frequently asked questions should answer any questions that you may have.
What If I don’t Have Artwork? If you don’t have art work one of our graphic artists can help you design or redraw a logo.
Will I see a layout before my product is branded? Yes. Our commitment to service dictates that our customers have final approval of all artwork before anything is printed. A computer generated proof will be sent to you by email. This proof (and any subsequent revision) is free of charge.
This is what we call a “Virtual Proof”.
What Type of Artwork Do I Need to Have?
In order to print your logo clearly, your artwork must be a vector file that has been created in one of the following programs: Adobe Illustrator, Corel Draw or Freehand. We accept vector-based .eps, .ai, .pdf.
Why Does My Artwork Need to Be Vectored?
When your artwork is vectored, it can be resized to fit within the confines of any imprint area without losing any of the quality of the original image.
Vectored artwork will allow us to resize your logo and keep it from distorting in any way. If it needs to be made bigger, it will not look pixilated. If it needs to be smaller, no aspects will be lost and it will still be just as legible.
How Do I Know If My Artwork Is Vectored?
If your artwork file ends in: .tiff, .gif, .jpg, .jpeg .doc, .bmp, .png, or .psd it is NOT vectored. If your artwork file ends in .eps, or .ai it most probably will be vectored. Here’s a simple way to check.
1. Open your artwork in the program Adobe Illustrator.
2. Using your mouse, draw a box around your artwork.
3. If a bunch of lines and dots appear, your artwork is vectored. If just a box appears, your artwork is NOT vectored.
Note: Opening your file in Adobe Illustrator and saving it as an .eps file or .ai file, does NOT necessarily mean that it is vectored.
My artwork is NOT Vectored. What can I do? Our graphic artists can re-create your artwork in vector-based format for a one-time charge of € 60. You will be provided with the vector file that you can keep for future reference.
How do I send my artwork?
You can email your artwork to us at firstname.lastname@example.org. Up to 10 megs. If the file size exceeds 10 megs you can send us a link using for instance, wetransfer. (www.wetransfer.com) This is a free service.
It is taken as implicit in the acceptance of all printing, embroidery and any form of personalization that the customer is either the copyright holder or an authorized user licensed by the copyright holder.
WHY USE KINGLY?
-Quality: We offer a consistent high quality for both garment and decoration
-Guarantee: Prior to full production taking place we wash the garment to double check the print quality. We use only brands complying with all safety and quality certifications.
-Prices: We are confident that our prices are very competitive.
-Lead times: We produce in a record time from only 15 working days.
-Free transport throughout Europe.
-No customs duties! We are a EU producer and so no duties exist.
-Free artwork screens and no set up charges apply for orders over 1,000 units.
-Confidentiality: all that we do is maintained in the strictest confidence and we follow a strict ethical code of conduct. (We have obtained permission from the copyright holders of the different brands published in this web page).